Shipping and delivery
Nothing is shipped
astra is a digital service used inside a web app. We sell no physical goods and ship nothing, so there are no shipping charges, no delivery address and no courier.
How a purchase is delivered
- A wallet recharge is credited to the store's wallet in the owner's app as soon as Razorpay confirms the payment, usually within seconds. A UPI payment that is still pending is credited when Razorpay confirms it; the daily check with Razorpay credits most payments that were confirmed but not yet shown, by the next morning.
- A look on a customer's photo is delivered on the staff phone in the store, usually within a minute of the tap, and to her own phone when the staff approve it. A test of a design is delivered to the owner's app, usually within 30 minutes.
- The receipt for every recharge is a PDF in the owner's app, on the screen where the wallet is recharged.
If something is not delivered
An image astra fails to deliver is refunded to the wallet automatically, except in the cases the cancellation and refunds page lists. A recharge that was paid but does not appear in the wallet by the next morning: write to founder@tryonastra.com or call +91 88159 65127, Monday to Saturday, 10:00 to 19:00 IST, with Razorpay's payment ID (it starts with pay_).